I just upgraded to StoryO 3 from version 2. The Gorilla Ratebook 2017 Edition and below. The following programs do not work with High Sierra (10.13) or Mojave (10.14): I just upgraded to OS X Mojave (10.14) and my program does not launch or quits. We strongly recommend Watching the Gorilla Updater Video. Sure you download the Updater and not the full installer! The full installer will overwrite your existing copyĪnd in doing so will delete your saved schedules and budgets if they are in that folder. You can download the Updater for the software you are updating on our Downloads page (under the Support pull-down menu). How do I do this?įrom time to time we release free updates to all our software, usually once a month for Gorilla. I received a message that I need to update to the latest version of Gorilla 6. If you did not save the file in the My Schedules folder (or if someone sent you the schedule), then click on the “Load Schedule from Hard Drive” button.Ħ. If you saved your Gorilla Schedule file in the My Schedules folder, you will see it in this list.ĥ. From the Project Manager screen, select the “New or Load Schedule” button.ģ. How can I load a Gorilla Schedule sent to me by another Gorilla user?ġ. You can them copy this file (USB, Flash Drive, Drop Box) so that you can access it on your second computer or e-mail it as an attachment to another Gorilla user. Otherwise, you will be prompted to select a save location.ĥ. If the schedule is automatically being saved to the MY SCHEDULES folder, the file will save there automatically. Otherwise, de-select this checkbox to save the schedule to a location on your hard drive that you specify (cannot be Drop Box or a networked drive, the location must be local to your computer: Documents, Desktop, etc.).Ĥ. If you want to save the schedule in the MY SCHEDULES folder, make sure the checkbox for this is checked. From the Project Manager screen, select the SAVE button (blue disk icon) next to the schedule you want to save.Ģ. How can I save my Gorilla Schedule to send to another Gorilla user?ġ. If you are sure you are connected to the Internet and still receive this error. You can also set Gorilla into Offline mode You will have 30 days to authorize Gorilla either through the Internetīutton or if you are not online (or if there is an issue with our Authorization Server), manually, by contacting us by phone orĮ-mail with your Machine ID and Challenge Code.Īnother possibility is that there is an issue with our Authorization Server, which is rare. On the bottom left-hand side check the box for Offline mode. If you work Offline often, you can disable the authorization message that pops up upon each launch (Gorilla 6.8.3 and above only).įrom the Project Manager screen, select the Extras pull-down menu, then select Register, then Authorize Module. We can fix this easily, and clear an authorization so you can launch the software. Sometimes an operating system upgrade can countĪs a new install. ![]() ![]() You are certain the software is only installed on 2 machines, please contact us. If you receive this message upon launch, you have exceeded your installs allowed for the software, which is usually 2. Answers When I launch my software, I receive an Authorization Failed message. ![]() When I try to open a schedule or a budget file it asks for a password. On Macintosh, upon launching I receive a "To open Runtime you need to install the legacy Java SE 6 runtime." On Macintosh, upon launching I receive a "file not modifiable error". To find a version for your PC, check with the software publisher." How can I fix this? On Windows, I receive a "This app can't run on your PC. On Windows, I receive a "program can't start because VCRUNTIME140.dll is missing" message. How do I access my Paradigms from version 2? How can I load a Gorilla Schedule sent to me by another Gorilla user? How can I save my Gorilla Schedule to send to another Gorilla user? What is the difference between Gorilla and Chimpanzee? When I launch my software, I receive an Authorization Failed message. Questions? Feedback? powered by Olark live chat softwareīefore contacting Tech Support, make sure you are running the latest update of the software
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